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Young Vic, 66 The Cut, Waterloo
London , SE1 8LZ

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The Young Vic are looking for Casual Welcome Team and Front of House Duty Managers to join our busy theatre.  

A registered charity and theatrical powerhouse, the Young Vic is synonymous with innovation, inclusivity, accessibility and creativity. We create performances that catalyse debate and are priced accessibly for our audiences, giving 10% of tickets away to those who experience barriers to engaging with the arts.  

We are deeply rooted in our local communities of Lambeth and Southwark, through Taking Part, at the same time as being internationally recognised for productions made with the world’s finest performers and creative teams. We are also proud to develop the next generation of emerging talent through our Directors Program. 

The Young Vic is committed to becoming an actively anti-racist organisation, working to dismantle the behaviours and thinking upholding systemic racism. 

About the roles 

Welcome Team 

Working as part of our Welcome Team is rewarding, challenging and enjoyable. The team provides the vital link between us and our audience. In this varied role you will get to experience different aspects of our operation while working as part of the Box Office for our shows. 

You will have experience of dealing with members of the public in a customer-focussed environment and the ability to work well within a small, dedicated team. You will be confident in working with database software to help serve customers.  

Front of House Duty Manager 

Our Duty Managers report to the Front of House Manager and are responsible for the safety and comfort of our audience, ensuring Ushers and Head Ushers are inducted and trained to uphold our values and excellent customer experience. This role is both very practical and clerical with a focus on co-ordinating other staff and audience, and responsibility for stock and income reconciliation.   

 We are keen to hear from candidates that have experience as a Duty Manager or have supervised staff in a busy customer focused environment and who are committed to providing anti-racist environments for all who enter our spaces through inclusive front of house practices.   

Rates of Pay: can be found in each of the Job Descriptions below 

Terms: Casual, Zero Hours 

How to Apply 

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We are particularly keen to hear from black and global majority candidates, and candidates who self-identify as disabled. The Young Vic is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation. 

Application Deadline: Monday 25th October 2021

Please send us a completed Equal Opportunities Monitoring Form (see in Downloads below), your CV and either a short cover letter (1 page maximum) or a video cover letter (3 minutes maximum) to

The subject of the email should contain:  

Casual (Welcome Team / Duty Manager) Application – (Your Name)