Temporary Closure & Ticketing FAQs
Is the Box Office open?Toggle
We are operating a limited Box Office with staff working part-time. If you have contacted us regarding a booking please be patient with our team as they will get back to you as soon as possible.
Which shows have been affected by the closure due to COVID-19?Toggle
The following shows have been affected:
- Nora: A Dolls’ House (14-21 March)
- Orfeus: A House Music Opera
- Crying in the Wilderness’ Conundrum
- The Second Woman
- YV Music: ShezAr X Soul Sirens
- Freedom Project
- YV:IDemystify - Routes for Theatre Makers
- Portia Coughlan
Ticket holders have been contacted via email with next steps regarding their booking.
I have a ticket to a postponed or cancelled show, how can I get an exchange, credit note or refund?Toggle
If you have a ticket to a postponed or cancelled show, you should have received an email directly from our Box Office with details on next steps regarding your tickets. If you haven’t, please check your junk email folder.
If you have any further questions or can’t locate your email from us, please email firstname.lastname@example.org where we will be happy to assist you, including converting tickets into a donation, credit voucher or refund. We appreciate your support and patience as we take these measures to weather this exceptional time.
I have tickets to Hamlet. What is happening to this show?Toggle
I have tickets to Portia Coughlan. What is happening to this show?Toggle
In light of the continuing pandemic and due to the ongoing social distancing restrictions for indoor performances, we have made the difficult decision to cancel our upcoming run of Portia Coughlan. If you had a ticket and didn’t get back to us about the next steps, we have converted your booking into a credit voucher, valid for 18 months. We can issue a refund back to the original payment method anytime up to the expiry date. If you have any queries about your booking, please get in touch by emailing email@example.com.
Please note: if you booked through TodayTix, they will be in touch directly regarding new performance dates.
I have a credit voucher with the Young Vic. When can I use it?Toggle
If you have been issued with a credit voucher between 1 January and 23 August 2020 they will now be valid until 31 December 2021.
Any vouchers for cancelled performances issued from 24 August 2020 onwards will have a validity of 18 months from date of issue.
Please note, credit vouchers can only be used against products or events sold via the Young Vic and must be redeemed before the expiry date. If you have been issued a voucher for a cancelled show, you are still entitled to a full refund to the original payment method up until the point of your credit voucher’s expiry date, so please contact us before this date. Any unused credit vouchers after the stated expiry date will be converted into a donation to help support the Young Vic
Why haven't I received my refund?Toggle
If you have received a refund confirmation from us for a cancelled show, please bear in mind that refunds can take up to 14 working days to reach your account.
Please be sure to check the correct bank or credit card account, as the money is returned to the original payment method you used. For information on Hamlet, please see answer above. We appreciate your support and patience as we take these measures to weather this exceptional time.
Please Note: If you are an American Express holder please check your account as refunds may take longer.
Will the cancelled productions be restaged at a later date?Toggle
We are currently exploring how we might be able bring these shows to our audiences. The best way to keep up to date with this news is to sign up to our e-newsletter. Enter your email address below to subscribe and be the first to hear about production updates and other news from the Young Vic via email.
How can I help?Toggle
The current pandemic has highlighted both the fragility of the theatre industry, along with the essential role the arts play in transforming people’s lives.
The Young Vic is continuing to deliver creative projects to our communities while protecting the wellbeing of our artists, staff, audiences and neighbours whilst the theatre itself is dark. We are more than just a theatre: we are a refuge, a community hub and, for many, a livelihood.
Please consider supporting the Young Vic today to help us weather this very difficult period. There are several ways you can do this:
You can DONATE HERE via our website or, for as little as £40 per year, you can Become A Friend. This way you can beat the queues and bag the best seats for our future productions whilst helping sustain us in the process.
You can also donate via Text:
Text 10YOUNGVIC to 70470 to donate £10
Text 20YOUNGVIC to 70470 to donate £20
(UK networks only. Texts cost your donation amount plus one standard rate message)
Welcoming you back when we reopen
When you return to the Young Vic you will notice several changes have been introduced in order for you to feel relaxed and enjoy your visit.
If you attend performances in the future, we ask all patrons coming to our building read through the social distancing safety measures we have introduced to ensure your visit is as safe as possible.
For now, the main house has now been adapted to provide 88 single socially distanced seats with 1m+ spacing between them. You will be required to bring your own face covering and wear this at all times whilst in the building and throughout the performance.
Entering our theatre
Please follow our signage throughout the building, including following the new directions for entering and exiting the building and when using our facilities at all times, to ensure your visit is as smooth and safe as possible. When entering the building to attend any performance it is likely that you will be asked to queue for entry outside the building so please ensure you are prepared for a wait and have appropriate clothing in case of poor weather.
Entry to our main house will be via an alternative door for the time being, so you will not be entering via the box office or Cut Bar entrances when visiting us to see a performance. This ensures that our customers and those using The Cut Bar remain as socially distanced as possible.
While we are operating in this new way, there will no place to leave coats, bags, luggage or bikes. You will need to keep with you anything you chose to bring.
Lastly, we ask you to be respectful and patient with other patrons and staff present.
We look forward to welcoming you back to the Young Vic as soon as we are able to re-open.
NHS Test & Trace
The Young Vic has signed up to NHS Test and Trace and therefore requests that all audience members download the NHS app prior to arriving at the Young Vic.
Upon arrival, audience members will be asked to scan our venue QR code via the NHS app. This is to ensure we comply with the legal requirement to collect contact details for NHS Test and Trace.
If you do not have a smartphone or have not downloaded the NHS app, you will be required to manually give your information to our Front of House team prior to entering the building.
The Cut Bar and restaurant is open for those who wish to order refreshments or dine before a performance. Please refer to The Cut Bar website for information on how to reserve a table and pre-order food or drinks. The Cut Bar will be operating a separate Test & Trace system at the main entrance to the venue.
You can find more information on our Frequently Asked Questions section below.
If you have any further questions, please email firstname.lastname@example.org.
Safety Information FAQs
The below protocols were put in place for our last set of public performances in October 2020. Although the building will close from 5 November, we will be maintaining these health and safety protocols for the foreseeable future for all Young Vic performances.
How many people will be in the venue at one time?Toggle
Our Main House normally seats approximately 420 people. Our last public performance in the Young Vic Main House was The New Tomorrow in October 2020, where a maximum of 88 audience members were present at each performance.
You can expect a number of Front of House staff to be on hand to make your visit as smooth and as safe as possible. Please feel free to speak to any of the Front of House Team if you have any questions or concerns at any time during your visit.
How will Test & Trace information be collected?Toggle
Test & Trace data will not be collected ahead of visit. Audience members are asked to download the NHS app prior to arriving at the Young Vic. Upon arrival, you will be asked to scan our venue QR code via the NHS app. This is to ensure we comply with the legal requirement to collect contact details for NHS Test and Trace. If you do not have a smartphone or have not downloaded the NHS app, you will be required to manually give your information to our Front of House team prior to entering the building.
Will I have to wear a mask?Toggle
Yes, we ask that all audience members wear a face covering at all times when in the theatre, except, as briefly as possible, to drink as needed. However, if you are consuming food and drink in The Cut Bar area you do not need to wear a face-covering provided that you are seated at a pre-booked table. Members of staff will also be wearing face coverings.
We ask anyone who is medically exempt from wearing a face-covering for health reasons to either carry the relevant medical identification or to wear a hidden disabilities lanyard (available here) to help staff identify you and your needs. This is not mandatory, but you may find it makes your visit smoother.
How can I travel safely to the venue?Toggle
If you travel by public transport, you must wear a face covering, as required by law. Find out more about how to get to us, here.
Will I be able to order a drink?Toggle
The Cut bar and restaurant is open for those who wish to order refreshments or dine before or after a performance. To make a reservation visit this page.
Will I be able to use the toilet?Toggle
Yes, you will be able to use the toilet before and after the show. Our facilities may look a little different as certain sinks and urinals will be out of use to allow audience members to maintain social distance.
Will the cloakroom be open?Toggle
The Young Vic has no cloakroom facility. You will have to keep all your belongings with you when you attend the theatre.
Can I use cash to buy tickets/drinks at the theatre?Toggle
Our Box Office is currently closed. The Cut Bar is open but is only accepting card and contactless payments.
Who should I contact if I show symptoms after attending the venue?Toggle
If you start to develop symptoms of Coronavirus, you should self-isolate and get tested as quickly as possible. If you then test positive, NHS Test & Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on what to do next.
Will I be contacted if someone has Coronavirus at the venue?Toggle
If any audience member tests positive for Coronavirus following a performance, you may receive a call from NHS Test & Trace, asking you to get tested or self-isolate. We ask that you follow any advice they may give you.
How often will the theatre be cleaned?Toggle
The theatre will be cleaned throughout the day.
We carry out a ‘fogging’ procedure within the theatre space before each performance. This uses a virucide spray which remains active for several days.
Toilets are cleaned throughout the day, before, during and after shows.
How is air circulated in the theatre?Toggle
Our air handling system is fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system – both fan speed and temperature – throughout the theatre.
Can I eat at the theatre before or after the performance?Toggle
You will be able to purchase food and drinks at The Cut Bar and restaurant during opening hours. They will be serving some fantastic new dishes to match their great wines, beers and cocktails. You can pre-order your food and drinks from their website here If you prefer to order on the day then please book a table here or call on 02079284400.
There will be a separate entry and Test and Trace sign up system set up for those patrons wishing to visit The Cut.
Food and drink will not be allowed into the auditorium so if you wish to eat or drink then please allow plenty of time before your arrival time to do so.
Will there still be provisions for people with access needs?Toggle
The Young Vic is committed to making your visit as enjoyable as possible. We aim to cater for every audience member's needs. If you have any specific access requirements, please contact us in advance so that we can make your visit as enjoyable as possible via email to email@example.com
As for all Young Vic productions, you will be able to make use of our assisted listening system. You can find out more about this here. We now ask that you bring your own headphones (standard 3.5mm jack) for the device. To help us ensure we have all the devices we need for every performance, we will ask you at the point of booking whether you will need a hearing device by emailing firstname.lastname@example.org. Devices can be collected from the Box Office on arrival and will cleaned thoroughly before and after every use.
For more Access information visit this page.
We reserve the right to refuse admission if we believe that the health and safety of you, our staff or others may be compromised when these measures and mitigation practices are breached.